Effective Conflict Resolution: An Essential Leadership Asset 

  Ms. Irma Tyler-Woods

Ms. Irma Tyler-Wood is a Partner with Ki ThoughtBridge. She is co-author of the book Expand the Pie: How to Create More Value in Any Negotiation. Prior to her work at Ki ThoughtBridge, she practiced corporate law in Washington, D.C., and had careers in education and government. While at Harvard Law School, she worked as a negotiation Teaching Fellow with Roger Fisher and served as the Assistant Director of the Conflict Clinic at the Harvard Negotiation Project.

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Time Allocation - Topics

 

15%	Understanding individual conflict preferences and areas for development

25%	Tools for conflict resolution

50%	Practice and application of tools

10%	Understanding theory and latest research on conflict and team effectiveness

 

Seminar Description

How a leader manages conflict and facilitates its resolution directly impacts the bottom line and the performance of those they lead. This hands-on course will prepare leaders to do three things: (1) to understand their conflict styles, strengths and areas for development; (2) to learn and apply three tools for effective conflict resolution; and (3) to reflect on and plan for managing an actual conflict they are experiencing in the workplace.

 

Guide to Participant Selection

 

Department

Admin

Distrib

Engr

Finc

H.R.

Legal

Mktng

IT

Opr

Plng

Pchsg

R&D

Sales

Senior Managers

3

3

3

3

3

3

3

3

3

3

3

3

3

Dir & Gen'l Mgr

3

2

2

3

3

3

2

2

2

2

3

3

2

Middle Manager

2

1

1

2

2

2

1

1

1

1

2

2

1

Managers & Supervisors

1

1

1

1

1

1

1

1

1

1

1

1

1

 

APPLICABILITY
1 indicates primary target audience.
2 indicates a good fit if the level of material is appropriate.
3 indicates (in the opinion of the institute and the faculty) very limited applicability.

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Last Updated 10/27/12